Who We Are

A trusted ally in a complex landscape 

 Community Health Advocates (CHA) helps New Yorkers navigate the complex health care system by providing individual assistance, outreach, and education to communities throughout New York State. CHA has always been an “all-payor” program, providing one-stop services to consumers with public or private coverage, or no coverage at all.

CHA is a statewide network of organizations helping individuals, families, and small businesses use their health insurance and access the health care they need.  We offer services in multiple languages through trusted local partners.

The CHA network currently consists of 30 local partner organizations, including three specialists (Empire Justice Center, Legal Aid Society, and Medicare Rights Center) that provide training and technical assistance. Our partners include groups serving: racial and ethnic minorities, low-income families, immigrants, rural people, and small businesses. This gives CHA the regional, cultural and linguistic competency needed to address the health care issues in New York's diverse communities. 


We offer:

One-on-One Assistance:
We have a network of community based organizations and a live answer Helpline where New Yorkers can get one-on-one, free, unbiased information and assistance.

Consumer Education:
We conduct community presentations to health care consumers, advocates, small employers, and providers about health insurance programs and New Yorkers’ rights as health care consumers. 

Community Empowerment:
We develop capacity at community based organizations to address local health access needs through ongoing trainings, direct assistance to consumers and small business employers, technical assistance, and program oversight.

Policy Feedback Loop:
We provide critical, real-time feedback about health insurance and access to health care issues and trends. We serve as the eyes and ears of communities for state policy makers.