Provides in-depth explanation of the workings of managed care in New York. The information is tailored to meet the needs of community-based organizations that directly assist consumers with managed care issues.
Publications
Community Health Advocates (CHA) creates a range of publications to educate consumers and advocates on how to get, keep and use health coverage.
Please find below a full list of Community Health Advocate's publications.
Each is marked with a letter: an (A) if the publication is intended for use by advocates and a (C) if it is intended for use by consumers. Please note that this is only a guide as readers are free to view all materials.
Case Management Booklet
Explains to Medicaid Managed Care, Family Health Plus and Child Health Plus consumers what case management is and how to get case management services from your health plan.
CHA 2011 Annual Report
This report highlights the successes and health care system challenges of the CHA program in 2011.
CHA Brochure
Find out more information on CHA services, locations and how we can help.
CHA Network Map and Agency Listing
Find your closest CHA agency
Community Health Advocates (CHA) 2010 Annual Report
The 2010 Annual Report of the Community Health Advocates describes the important role consumer assistance programs play in helping the uninsured become insured, and once insured, helping consumers become effective participants in the health care system.
Consumer Rights and Responsibilities Script
Information Session designed as an interactive training to educate human service providers about managed care.
Eligibility & Enrollment Flowchart
Flowchart to assist advocates to complete a basic initial screening for a client’s eligibility for health coverage.
Eligibility & Enrollment Script
Information Session designed as an interactive training to educate human service providers about the problem of the uninsured in their communities and how NYC MCCAP can help consumers to get public health insurance coverage and keep it.
Health Care Reform Explained
Learn what is in health care reform for you.
Healthy NY FAQs on the High Deductible Health Plan (HDHP)
FAQs on how the HDHP option may affect the coverage choices for people currently enrolled in Healthy NY
HIV+ Script
Information Session was designed as an interactive training to educate human service providers about public health insurance programs for individuals with HIV/AIDS.
Medicaid Beneficiaries Living with HIV/AIDS Joining a Managed Care Plan
This publication explains how Medicaid Managed Care will affect your insurance and explains the enrollment process.
Medicaid Managed Care Fact Sheets
These fact sheets from MMNY help consumers and consumer advocates wade through the complicated changes happening in Medicaid Managed Care in New York.
Medicare Basics Script
Information Session was designed as an interactive training to educate human service providers about what Medicare is and the programs that help people with low incomes pay for the costs associated with Medicare.
Out-of-Network Emergency Care and Health Care Reform
Health care reform provides new protections for insured consumers who receive out-of-network emergency care.
Rate Increase Complaint Template and HCFANY Summary
Use this summary of HCFANY's complaints and template letter to complain about your rate increase.
Transitioning Into Medicaid Managed Care
The questions and answers on this sheet will help you understand your rights during the transition process.
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Please call the Community Health Advocates helpline at 888-614-5400 if you are interested in ordering printed versions of these materials.
Email: cha@cssny.org
Telephone: (888) 614-5400
©2010 Community Health Advocates
Community Health Advocates is a program of Community Service Society of New York
105 East 22nd Street
New York, N.Y. 10010