What We Do

We make health insurance work for New Yorkers

New York State designated Community Health Advocates (CHA) as the state’s health care consumer assistance program in 2010. Since then, CHA has helped over 300,000 consumers and small businesses obtain health care services, understand their health insurance and make it work for them. 

We help New Yorkers:

  • Understand how to use their health insurance
  • Resolve medical billing and debt issues
  • Dispute coverage denials and eligibility determinations 
  • Get the most from their coverage (get prior authorizations, access specialists, and out-of-network services when needed)
  • Access affordable health care services and hospital and prescription financial assistance programs 
  • Understand how small business owners can offer health insurance and get health insurance tax credits 
  • Understand the health insurance tax credit reconciliation process


Our Impact Since 2010:

 Assisted New Yorkers with 47,233 cases through a central live-answer toll-free helpline

 Helped New Yorkers save more than $47 million in health care and health insurance costs

 Assisted New Yorkers with 363,000 cases at local community based organizations and small business serving groups

 Educated over 100,000 New Yorkers about their health care rights and health insurance options through 5,000 community based presentations


The CHA program has been lauded nationally as a leading model of a consumer assistance program by the Kaiser Family Foundation, the National Governor’s Association, Families USA, and U.S. Department of Health & Human Services.