Community Health Advocates (CHA), a program of the Community Service Society, has provided one-on-one counseling and community trainings to New Yorkers for more than 10 years on various insurance options. Consumers can seek help regardless of whether they are privately insured, publicly insured or uninsured.
You can contact Community Health Advocates by phone or email, or visit one of our Community Health Advocates network agencies. Community Health Advocates has 31 agencies located all over New York State - there may be one near you. You can visit a Community Health Advocates agency during their walk-in hours, or you can call the Community Health Advocates agency of your choice with any questions you may have.
Click here for a full list of our agencies to find an agency that suits your needs.
Through funding provided by the New York State Office for the Aging, CHA also partners with five community-based organizations across New York to provide specialized assistance to Medicare consumers. Some of these services include: assistance with selecting and changing Medicare Part D plans; helping to understand how Medicaid and Medicare work together; assisting in applying for low-income subsidy programs such as Elderly Pharmaceutical Insurance Program (EPIC), Low-Income Subsidy (LIS) and Medicare Savings Program (MSP); assisting with appeals, prior-authorization, reconsiderations, billing and coverage denials; and providing advice and resources to help with problems around Medicare Part D coverage.
Assistance to consumers on Medicare issues is provided in Spanish, English, Polish, Russian, Chinese, Korean and American Sign Language. For help with such issues in another language, email or call the CHA Helpline at 888-614-5400, or contact one of these agencies.
