About CHA

Community Health Advocates (CHA), a program of the Community Service Society, provides free, confidential individual counseling and educational community presentations to consumers, advocates and providers for more than 10 years on various health insurance options. We are made up of a network of 30 community-based organizations from around New York State that helps New Yorkers:

  • get health care
  • get health insurance and
  • get the most out of it

People can seek help regardless of whether they are privately insured, publicly insured or uninsured. Since 1999, CHA has educated and helped more than 177,000 consumers with their health access and health insurance issues.

We can speak your language! English, Spanish, Korean, Russian, Polish, Chinese… we provide services in more than 170 languages. You can contact CHA online, by phone or by visiting one of our network organizations. Click here to find an organization near you that suits your needs. You can also contact us by calling our helpline at 1-888-614-5400.



Based on your circumstances, we can help you and your family with:

  • Basic advice and information on health coverage
  • Finding affordable or subsidized health coverage
  • Enrolling/Renewing/Switching coverage and health plans
  • Accessing medical services and selecting a primary care provider (PCP)
  • Accessing financial assistance, or charity care, to help pay for your service bills
  • Obtaining referrals for specialists and requesting out-of-network providers
  • Understanding how health care reform impacts you
  • Authorization/denials of coverage, medical services, recertification and exemptions
  • Claim disputes, fair hearings, complaints, appeals
  • Billing issues
  • And much more!


Community Health Advocates offer free presentations and trainings to educate New Yorkers on many aspects of health insurance. These presentations are offered to raise awareness of health care issues and educate people about their rights in the health care system in New York.


CHA can come to your community to provide information on many topics, including:

  • CHA services
  • Health Care Reform
  • Consumer Rights and Responsibilities in Medicaid

Managed Care

  • Eligibility and Recertification for Public Health Insurance
  • HIV+ Consumers and Medicaid Managed Care
  • Medicare
  • Options for the Uninsured

In addition to individual assistance and community presentations, CHA identifies trends and issues related to health care and continually reports to regulators and policymakers to ensure consumers maintain their health care rights and gain access to the services they deserve.



Through funding provided by the New York State Office for the Aging (SOFA), CHA partners with community-based organizations across New York to provide specialized assistance to Medicare consumers. Some of these services include assistance with:

  • Selecting and changing Medicare Part D plans
  • Understanding how Medicaid and Medicare work together
  • Applying for low-income subsidy programs such as Elderly Pharmaceutical Insurance Program (EPIC), Low-Income Subsidy (LIS) and Medicare Savings Program (MSP)
  • Appeals, prior-authorization, reconsiderations, billing and coverage denials
  • Advice and resources to help with problems around Medicare Part D coverage

Click here to contact one of these agencies

Benefits Plus - Community Health Advocates - Community Service Society of New York - Health Care For All New York
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